NAVIGATING IMPLEMENTATION
When implementation is moving, but your institution needs more than a project plan.
Why This Matters
Go-live is not the only measure of success.
A system can be configured correctly, but still create confusion if processes, reports, testing, and training do not reflect campus reality.
INSTITUTIONAL LEADERS ASK:
Are we building a system our institution can operate, trust, and sustain?
FUNCTIONAL TEAMS ASK:
Can we keep up with the work and still serve students, faculty, and staff?
How Institutions Navigate This Moment Well
Real-World Readiness, Not Just Project-Plan Completion
Institutions navigate this moment well when they are mindful about what needs to happen after go-live, not just what's on the project plan.
1
FOCUS ON REAL SCENARIOS
Build to support actual campus situations.
2
PROTECT TEAM CAPACITY
Keep functional teams from being stretched too thin.
3
TRANSLATE TO OPERATIONS
Turn configuration into realistic workflows.
4
BUILD DATA CONFIDENCE
Aim to master reporting and data trust.
5
DOCUMENT DECISIONS
Capture context while it's still fresh.
6
LONG-TERM OWNERSHIP
Keep sustainability in view from day one.
Campus Story
Snapshot:
Rhodes College is a private, four-year liberal arts college in Memphis, Tennessee, serving approximately 2,000 students.
Rhodes College Goes Beyond Go-Live
They partnered with Legato during late-stage Workday Student implementation, go-live, and stabilization. After making strong progress through design and configuration, they aimed to prioritize a system that would reflect how Rhodes actually operates and achieve a smooth, quiet implementation.
“Legato actually cares about how things work beyond the implementation. They want the important processes your users will experience with the new product to not just work, but work well and in a better way than you had before.
— Stacy Pennington, Director of Infrastructure and Enterprise Applications, Rhodes College
From the Field
Owens Community College: Aligning Multiple Offices
Owens needed to align multiple offices around Student Type logic, data validation, reporting transparency, and governance during implementation. Legato helped turn complex technical decisions into shared institutional understanding and a framework the team could sustain.
Key Outcomes:
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Shared understanding across offices
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Clear data validation framework
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Transparent reporting governance
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Sustainable decision-making process
How Legato Helps
On the Institution's Side
Implementation partners focus on delivering the system. Legato works as an institution-side partner to help campus teams connect their system to real operations.
INSTITUTION-SIDE ADVISORY
Decision support, governance guidance, prioritization, and risk awareness.
REPORTING & DATA CONFIDENCE
Report strategy, custom reports, calculated fields, cleanup, and validation.
FUNCTIONAL & OPERATIONAL SUPPORT
Help translating configuration into workflows and operating practices.
DOCUMENTATION & KNOWLEDGE TRANSFER
Job aids, QRGs, training materials, and practical coaching.
TESTING & VALIDATION
Real-world testing, data validation, and scenario-based readiness.
CAPACITY SUPPORT
Extra expert hands when internal teams are stretched.
Support That Fits the Moment
Flexible Support for the Right Fit
Some institutions bring Legato in for focused sprints around a specific issue. Others need broader institution-side guidance across a critical phase.
FOCUSED PROJECT SUPPORT
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Implementation advisory
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Temporary capacity support
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Reporting or data validation support
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Training and documentation
BROADER PHASE SUPPORT
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Pay-as-you-go support
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SHI access where relevant
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Cross-phase institution-side guidance
Bridging the Gap
The Legato Difference
We help institutions make informed decisions so the system supports the way they operate, serve students, and achieve their goals.
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