Katrina Wills Holland

At one university, every department owned a piece of the incoming student process. Everyone did their part well. And yet, the process kept breaking down. What changed wasn’t the system. It was visibility. Here’s how mapping one end-to-end process reduced troubleshooting, increased trust in the data, and created real momentum toward ROI.

Higher education technology has moved from locked basement server rooms to cloud platforms, but the real transformation is not just about where data lives. It is about what becomes possible when systems are designed to serve people.

Many teams think release readiness starts and ends with major Workday releases. In reality, meaningful changes arrive weekly, and some will affect your system whether you plan for them or not.