Kristina Kelpe

A successful ERP implementation requires more than verifying configuration. Operational testing helps institutions uncover real world risks, validate business processes, and prepare teams for the realities of go live.

Workday gives users more ways to get around than they'll ever need, and that's exactly the problem. When there are five paths to the same destination, people don't feel empowered. They hesitate, they second-guess, and eventually the system starts to feel heavy.

Handing a team a configuration checklist feels productive. But if no one's asked what outcome you're actually driving, you're busy in all the wrong ways. Here's what outcome-first strategy looks like in practice.