STRENGTHENING ADOPTION
When your institution is ready to get more from the system you've built.
Go-live is an important milestone, but it's only the beginning. As faculty, staff, and students begin using the system, institutions discover new opportunities to simplify work, improve the user experience, and build confidence across campus.
Legato helps institutions bridge the gap between a system that works and one people genuinely enjoy using.
Why This Matters
Adoption is where technology becomes institutional value.
INSTITUTIONAL LEADERS ASK:
How do we continue improving the experience and maximize the value of our investment?
The success of a system is measured long after go-live. When people can quickly find what they need, trust the information in front of them, and complete everyday work with confidence, institutions begin realizing the full value of their investment.
Strong adoption improves the experience while freeing campus teams to focus less on troubleshooting and more on serving their communities.
FUNCTIONAL TEAMS ASK:
How can we make Workday easier to use for the people who rely on it every day?
How Institutions Navigate This Moment Well
Building Long Term Success
The strongest institutions treat adoption as an ongoing effort, making steady improvements that help people work with greater confidence and get more value from the system.
1
Listen to Users
Use feedback to remove obstacles and improve everyday work.
2
Simplify Workflows
Reduce unnecessary steps so common tasks feel intuitive.
3
Make Information
Easy to Find
Organize reports, resources, and guidance around how people actually work.
4
Build Confidence in Reporting
Help users discover, understand, and trust the information they rely on to make decisions.
5
Support Success Beyond Training
Provide practical guidance and resources that help users long after go-live.
6
Continuously Improve
Treat adoption as an ongoing opportunity to refine the experience and strengthen the institution over time.
Campus Story
Snapshot:
As Portland Community College prepared for Workday Student, leaders applied lessons from their HR and Finance implementation to create a better user experience from the start.
Legato partnered with the institution to understand how Administrative Assistants worked in Workday, simplifying navigation and organizing information around their daily tasks.
The result was an improved user experience through a new, centralized Administrative Assistant dashboard and a strong foundation for user adoption before go live.
Portland Community College Prioritized User Experience
"Working with Legato, they're always bringing us back to thinking about how are we improving the student experience. What are we doing to make it easier, more intuitive, faster for students?"
— Angela McMahan, Director of Workday Implementation, Portland Community College
From the Field
Western Colorado University: Building User Confidence
After go-live, Western Colorado University focused on helping faculty and staff feel more confident using Workday Student. By improving how information was organized, making reports easier to access, and connecting academic requirements to everyday work, the institution strengthened both usability and confidence.
Key Outcomes:
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Greater user confidence
-
Simplified access to information
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More intuitive daily workflows
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Higher Workday adoption and trust
How Legato Helps
Support Beyond Implementation
While implementation partners focus on delivering the system, Legato works from the institution's side to help schools improve how people experience, understand, and sustain it.
Our team includes former registrars, trainers, project leaders, reporting specialists, and higher education practitioners who understand both the technology and the realities of campus operations.
IMPROVE USER EXPERIENCE
We help identify friction points and simplify everyday work so users can navigate the system with confidence.
SUPPORT USERS BEYOND TRAINING
We create practical guidance and resources that continue helping users long after go-live.
DESIGN AROUND YOUR PEOPLE
We organize dashboards, reports, and resources around how your teams actually work, not how the system is organized.
TURN FEEDBACK INTO BETTER EXPERIENCES
We work alongside campus teams to turn user feedback into practical improvements that strengthen adoption over time.
STRENGTHEN REPORTING CONFIDENCE
We help institutions make reporting easier to find, easier to understand, and easier to trust.
We aim to leave our institution partners stronger, with more confidence, more knowledge, and more internal capability to continue improving long after we step away.
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