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Campus Spotlight: Western Colorado University
After Workday Student go-live, Western Colorado University improved reporting, usability, and staff confidence to strengthen adoption and long-term success.
Katrina Wills Holland
4 min read


Campus Spotlight: Portland Community College
Preparing for Workday Student, Portland Community College improved navigation, usability, and adoption by applying lessons learned from its Workday HR/Finance implementation.
Katrina Wills Holland
3 min read


The Intern Who Unlocked the Lesson: A Journey of Empowerment in Higher Education
There's a big difference between showing someone what to do and helping them understand why they're doing it. On campuses transitioning to new systems, that difference is what separates overwhelmed teams from empowered ones.
Katrina Wills Holland
3 min read


Everything Is Green. So Why Does the Project Feel Off?
The vendor timeline covers milestones and deliverables, but there's a whole layer of work it doesn't account for. It's the work that connects system decisions to campus impact, and when it goes unaddressed, teams feel the consequences long after go live.
Kristina Kelpe
3 min read


Faculty and Change Strategy
A faculty member once described learning about AI as feeling like a French aristocrat learning about the guillotine. It's a dramatic comparison, and it captures something real about how people experience technological change that change managers can't afford to dismiss.
Katrina Wills Holland
2 min read


Stop Searching Workday Like It Is Google
Most people search Workday the same way they search Google, but that approach creates unnecessary friction. A few simple adjustments can transform how quickly your team finds what they need.
Katrina Wills Holland
3 min read


Predictable Navigation Is Better Than Fast Navigation
When Workday feels harder to use than it should, the culprit usually isn't the software or the staff. It's a navigation design decision made early in implementation and quietly left behind. Here's why that matters and what to do about it.
Katrina Wills Holland
2 min read


Go-Live is a Warm Puppy
What does a 45-pound Labrador have to teach us about campus modernization? More than you'd expect. The parallels between bringing home a new puppy and going live with a new system are hard to ignore.
Katrina Wills Holland
2 min read


Don't Forget Your Old System Wasn't Working
When a new system forces you to let go of familiar workflows, the frustration feels personal. But that discomfort often means the change is working, not failing.
Katrina Wills Holland
2 min read


Workday Community is Not a Help Desk
After go live, many institutions use Workday Community only to submit tickets or download guides. That is a missed opportunity. When used intentionally, Community becomes a powerful daily resource for operational clarity and smarter support decisions.
Kristina Kelpe
2 min read


Warm Up Your Workday Dashboard
Workday often gets blamed for feeling overwhelming or impersonal. In reality, the interface is a blank slate. With intentional design choices, campuses can shape Workday into a tool that actually supports how people work every day.
Katrina Wills Holland
2 min read


“I Prefer Not To” Is Not Resistance. It Is a Signal.
Resistance rarely means people are against change. More often, it signals discomfort, uncertainty, or unanswered questions. Understanding that distinction can reshape how campuses lead modernization.
Katrina Wills Holland
2 min read


Your Workday Student Project Website Needs a Hero
Most Workday Student project sites try to serve everyone and end up connecting with no one. Learn why a single hero line can unify your messaging, build trust, and make your website actually useful.
Katrina Wills Holland
2 min read


Change Management in Workday Student Implementations
Starting early and focusing on who owns change management can make a huge difference.
Katrina Wills Holland
4 min read


Your Best Workday Student Video Probably Isn’t About Workday Student
Technology doesn’t inspire people. The future it enables does. Learn why the most effective Workday Student project stories focus less on the system and more on institutional identity, purpose, and people.
Katrina Wills Holland
2 min read


Cloud Tech Changed the Rules. Support Models Must Catch Up.
Cloud technology has changed how higher education systems work—but many institutions are still using outdated support models. Learn why shared language, cross-functional collaboration, and continuous improvement are critical for modern campus operations.
Kristina Kelpe
3 min read


Make Workday More Intuitive
Here are four zero-cost, fast improvements that make Workday far more intuitive and easier to use.
Kristina Kelpe
2 min read


AI-Powered Job Aids: Documentation in Half the Time
AI can turn “the expert who knows everything” into documentation everyone can use—without adding hours to their workload. Using a simple Capture-Create-Check method, teams can build accurate, user-friendly job aids in a fraction of the time. And yes, you already have the tools to get started.
Katrina Wills Holland
2 min read


Workday Search Tip: Why the Smallest Word Gets the Best Results
Struggling to find the right tasks in Workday? Learn why searching the smallest word — not the full phrase — gives you faster, more accurate results and reduces guesswork across your team.
Kristina Kelpe
3 min read


Bridging the Gap Between Go-Live Readiness and True Operational Success
Go-Live may indicate that the system is operational, but true operational readiness means that all components, including people, processes, and technology, are aligned and functioning together effectively.
Katrina Wills Holland
3 min read
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