Many institutions expect a new ERP or SIS to reduce workload. In reality, modern cloud systems often redistribute work rather than eliminate it. Functional teams often take on greater responsibility for data quality, exception management, reporting, and user support. When staffing models and support structures don't evolve alongside the technology, workarounds, shadow systems, and frustration can follow.

Starting early and focusing on who owns change management can make a huge difference.

Cloud technology has changed how higher education systems work—but many institutions are still using outdated support models. Learn why shared language, cross-functional collaboration, and continuous improvement are critical for modern campus operations.

Implementing new technology is exciting—but only if your team can support it. Higher ed institutions often underestimate the staffing needed for cloud-based systems like Workday Student. A smoother, smaller go-live paired with the right operational support can build confidence instead of chaos.

Go-Live may indicate that the system is operational, but true operational readiness means that all components, including people, processes, and technology, are aligned and functioning together effectively.

Many educational institutions invest in modern cloud systems for HR, Finance, Student management, or CRM with a common belief: “This will automate work away.” The reality? Workloads don’t disappear, they shift.

Higher education is overflowing with data, but effectively managing this information within staffing models can feel overwhelming. The disconnect between the vast amount of data available and the frameworks needed to process it leaves many institutions struggling to keep up with pressing challenges.

I have to admit, I'm a fan of checklists. There’s something satisfying about crossing off completed tasks. However, when it comes to implementation projects—especially Workday Student—I’ve learned to shift my mindset. Go-live is not the finish line. It’s a significant milestone, yes, but the adventure is just beginning.

We've all faced tough choices: would you prefer a novice to change your tire, or a skilled mechanic who knows exactly what to do? This analogy perfectly fits the realm of Workday Student support and the expertise needed to navigate its complexities.

As an institution, your goal isn’t just to get through go-live—it’s to build a team that can run the system with confidence and clarity.

Job aids are certainly essential, but they are not enough for a smooth go-live.