One question comes up often in post go live conversations. How should we be using Workday Community now that we are live?
For many institutions, Community becomes a place you visit only when something breaks or when you need to download a guide. That is certainly part of its purpose. But if that is all it is used for, you are leaving value on the table.
Move Beyond Tickets and Quick Searches
Submitting support tickets and locating documentation are foundational uses of Community. Yet the platform is designed to be far more than a reactive help desk. When teams begin using it as a daily operating resource, they build stronger internal knowledge and reduce unnecessary escalations.
Admin Guides are a strong starting point. When evaluating functionality or considering configuration changes, these guides clarify what is delivered by Workday and where design decisions come into play. That foundational understanding often prevents missteps and shortens decision cycles.
Learn From the Field, Not Just the Manual
Discussion forums are another underused resource. They offer real world context from practitioners navigating similar challenges, particularly in higher education where processes can be nuanced. Reading how peers approach advising structures, academic calendars, or reporting questions adds perspective that documentation alone cannot provide.
User Groups take that collaboration further. They create space for deeper conversation, shared problem solving, and collective learning across institutions facing common issues. The Higher Education User Group is especially valuable for teams who want insight tailored to their sector.
Stay Ahead of Change
Release notes and feature Q & A threads offer operational clarity that goes beyond summary descriptions. Questions raised by other institutions often surface edge cases or interpretations that might affect your own environment. Reviewing these regularly strengthens release readiness and reduces surprises.
Build a Sustainable Support Model
Workday Community is also where support tickets are submitted by Named Support Contacts. Understanding who holds that role and how issues are routed helps streamline support when it is truly needed.
Final Thoughts on Workday Community
Our goal in sharing this guidance is simple. Institutions should maximize the tools they already pay for. When Community becomes a first line knowledge base, AMS can be reserved for true escalations and execution support. External advisors can be engaged intentionally rather than reactively.
When teams build this muscle, they grow more confident, more self sufficient, and more strategic in how they manage their Workday environment.
To continue the conversation and explore how to strengthen your internal support model, book a discovery call with our team.
