Document It or Forget It: Why Writing Things Down Matters More Than You Think
We know—the word “documentation” doesn’t exactly spark joy. But what if it’s the quiet superpower behind smoother audits, faster onboarding, and fewer fire drills? In her recent interview on Slate Strategy Sessions, our CEO Kristina Kelpe reveals that documentation is more than a box to check—it’s a culture that can drive efficiency.
The Power of Documentation
Often, documentation is seen as a tedious task, something we do just to get by. However, Kristina emphasizes that developing a strong documentation culture can significantly change how teams operate.
Kristina points out that effective documentation hinges on understanding not just the “what,” but also the “why.” “If you don’t understand the why, you’ll keep solving the same problems over and over,” she states. This viewpoint shifts documentation from a mere formality into a valuable resource.
The Cost of Not Documenting Decisions
What happens when decisions aren’t documented? According to Kristina, it leads to chaos. Without written records, teams navigate uncertainties, relying on memory, which can result in inconsistent work and frustration. Documenting decisions encourages transparency and accountability, ultimately strengthening team cohesion.
Picture leading a project where individuals have varying memories of what was agreed upon. The lack of a clear reference point can trigger confusion and halt progress. In contrast, effective documentation fosters a shared understanding that everyone can depend on.
Embracing Effective Documentation
Documentation may not come naturally to every team, but embracing it can lead to significant improvements. As Kristina Kelpe shares, it lays the foundation for collaboration, reduces uncertainty, and streamlines daily operations.
For any higher education team facing transitions, the route to fewer fire drills and more productive workdays lies in adopting effective documentation practices. Take the first step and start cultivating that documentation culture today!
Not sure where to start? Let's talk. We love to empower higher ed institutions with the habits and systems for a stronger future. Request a discovery call today.
